Support

We aim to reply within two working days.

Reporting content or a user

Every question, answer and post has a ⋯ menu with a Report option. Choose the reason that fits best and we will review it within 24 hours. Where content breaks our community rules, we remove it and act on the account responsible.

If you cannot access the app, email us at support@askmajlis.app with a description of the content and where you saw it.

Blocking someone

Use the same ⋯ menu and choose Block user. Blocking works both ways: you will not see their questions, answers or posts, and they will not see yours. You can undo it at any time under Profile → Blocked accounts.

Deleting your questions and posts

You can remove your own content without closing your account. Open the question or post, use the ⋯ menu and choose Delete. Posts also have a separate option to remove just the attached image. Deleting a question deletes any answer it received.

Deleting your Majlis account

Open Profile → Delete account in the app and confirm with your password. If you cannot access the app, email support@askmajlis.app from the address on the account and we will delete it for you.

What is deleted

• Your email address, password, phone number and profile photo, erased straight away.
• Your display name, replaced with "Deleted user".
• Private questions, and questions still waiting for an answer.
• Images you uploaded, removed from storage.

What is kept, and for how long

• Public questions that have already been answered stay on Majlis, because other people rely on them and an imam wrote the reply. They are no longer connected to your name.
• Imams choose whether their answers stay. Answers that are kept keep the imam's display name attached, because an unattributable religious ruling is of no use to anyone.
• Reports you filed, and reports about your content, are kept for 24 months as a record of the safety decisions we made.

The full detail is in our Privacy Policy.

Trouble signing in

• No verification code: check your spam folder, then use "resend code" on the verification screen.
• Forgotten password: email us and we will help you regain access.
• "Too many attempts": a safety limit after repeated tries. Wait 15 minutes and try again.

Becoming a verified imam

Open Profile → Become an imam and submit your biography, credentials and references. We review each application by hand, so please allow a few days. Verification means we have checked the credentials submitted — it is not an endorsement of every opinion given.

Privacy requests

To request a copy of your data, correct it, or ask any question about how it is handled, email support@askmajlis.app. We respond within 30 days, as required by the GDPR.